Contact Us

The National Consumer Protection Technical Resource Center, also known as the SMP Resource Center, is a component of the Consumer Protection division at the Hawkeye Valley Area Agency on Aging, located in Waterloo, Iowa. If you have questions or need assistance, please contact us at the following:

Toll Free: 1-877-808-2468
Hours:  9:00 a.m. to 5:30 p.m. Eastern Time, Monday through Friday

E-mail: info@smpresource.org

We will return calls and e-mails in a timely fashion -- no later than 2 business days.

Street Address 

National Consumer Protection Technical Resource Center
Hawkeye Valley Area Agency on Aging
2101 Kimball Ave., Suite 320
Waterloo, Iowa  50702

Mailing Address 

National Consumer Protection Technical Resource Center
Hawkeye Valley Area Agency on Aging
P.O. Box 388
Waterloo, Iowa  50704-0388

Resource Center Staff

• Shirley Merner: Director of Consumer Fraud, Hawkeye Valley Area Agency on Aging: Responsible for the management of The Center; hosts the SMP Mentor Calls. smerner@hvaaa.org, 319-272-2451
• Ginny Paulson: SMP Resource Center Director: Responsible for overall Center activities and resources; SMART FACTS system oversight; policy questions. gpaulson@hvaaa.org, 319-358-9402
• Heather Flory: SMP Resource Center Program Training Manager: Responsible for SMART FACTS training and other webinars; provides one-on-one help for SMART FACTS data entry/policy questions. hflory@hvaaa.org, 319-272-2454
• Maureen Patterson: SMP Resource Center Media Manager: Manages Center website, SMP Resource Library, newsletter (The Sentinel) and eDigest; helps reporters with stories. mpatterson@hvaaa.org, 319-351-9753
• Carol Dahms: SMP Resource Center Administrative Assistant: Responsible for internal coordination and dissemination of printed resources. Answers Center toll-free number. cdahms@hvaaa.org or 877-808-2468

Center Overview, Staff Bios

Center Fact Sheet

SMPs

• SMP Contacts by State
• SMP Contacts by State: Quick Reference

Website development was supported in part by grant No. 90AM2806, from the Administration on Aging, Department of Health and Human Services. Grantees undertaking technical resource centers under government sponsorship are encouraged to express freely their findings and conclusions. Therefore, points of view or opinions do not necessarily represent official Administration on Aging policy.