The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs
Providing SMP services to Medicare beneficiaries requires an understanding of and sensitivity to the needs of older adults. Needs related to culture, ethnicity, literacy level, and primary language must also be considered. For other older adults, residing in a remote area, being homebound, having a disability, lacking access to transportation services, or having a low income may limit their access to SMP services. SMPs are asked by AoA to overcome barriers and find ways to serve these "hard-to-reach" populations. In addition to the services featured under Professional Resources below, here are some suggested approaches:
National Hispanic SMP
A project of the National Hispanic Council on Aging and funded by the Administration on Aging (AoA), the National Hispanic SMP is developing models to close the gap in Medicare fraud education between Hispanic older adults and mainstream populations. For more information on this project, click here.