The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Medicare Advantage (Part C)
Contributor: Julie Schoen, California
Date: 4/18/2013
Medicare has very specific appeal rights that can make all the difference in your health care. Understanding the right to appeal a premature hospital discharge, could save a life.
Contributor: Michelle List, Kentucky
Date: 1/7/2013
Handout to beneficiaries of the 2013 Medicare changes
Contributor: Adele Ching, Hawaii
Date: 10/24/2012
Senior's encounter with insurance sales agent
Contributor: Adele Ching, Hawaii
Date: 10/24/2012
Negative impact on seniors; what Medicate Advantage plans must/may not do
Contributor: Adele Ching, Hawaii
Date: 10/24/2012
Negative impact on seniors; what Medicare Advantage plans must/may not do
Contributor: Anita Hoy, Vermont
Date: 3/29/2012
The Savvy Seniors performances have been a popular training model in Vermont. This toolkit contains prop lists, skit material, scene design, suggested materials and structure, etc., so that you can organize your own performance troupe in your state. Also, translation to Hindi is included. Savvy Seniors performances lead to audience interaction, volunteer socialization, a better understanding of the issues and risks, etc.
Contributor: Adele Ching, Hawaii
Date: 11/16/2011
Medicare Open Enrollment sales and marketing abuses
Contributor: Erin Weir, Illinois
Date: 5/23/2011
Tips on how to protect yourself from insurance plan marketing fraud
Contributor: Erin Weir, Illinois
Date: 5/23/2011
PowerPoint presentation on Medicare's rules for insurance plan marketing (MA and PDP plans)
Contributor: Adele Ching, Hawaii
Date: 1/22/2010
What MA sales agents cannot do, types of MA plans, tips
Contributor: Adele Ching, Hawaii
Date: 1/22/2010
What MA sales agents cannot do, types of MA plans, tips
Contributor: Adele Ching, Hawaii
Date: 1/22/2010
Ways family members can work together to prevent health care fraud, waste, and abuse
Contributor: Anne Gray, California
Date: 11/16/2009
PowerPoint presentation concerning CMS marketing rules
Contributor: Betty Balderston, Maine
Date: 10/26/2009
Medicare Birthday Clinics are offered by two of Maine's Area Agencies on Aging. You'll find a presentation that is used to provide basic info to participants. The speaker then opens it up for questions and ends with scheduling one-on-one appointments, if necessary. Also included is a flyer that is provided to SSA and newspapers, as well as a general write-up for newsletters and postings. 
Contributor: Betty Balderston, Maine
Date: 10/26/2009
Medicare Birthday Clinics are offered by two of Maine's Area Agencies on Aging. You'll find a presentation that is used to provide basic info to participants. The speaker then opens it up for questions and ends with scheduling one-on-one appointments, if necessary. Also included is a flyer that is provided to SSA and newspapers, as well as a general write-up for newsletters and postings.
Contributor: Betty Balderston, Maine
Date: 10/26/2009
Medicare Birthday Clinics are offered by two of Maine's Area Agencies on Aging. You'll find a presentation that is used to provide basic info to participants. The speaker then opens it up for questions and ends with scheduling one-on-one appointments, if necessary. Also included is a flyer that is provided to SSA and newspapers, as well as a general write-up for newsletters and postings.
Contributor: Adapted by Patty Pierson, Long Term Care Ombudsman
Date: 9/3/2009
Medicare Tool Kit originally developed by federal partners and adapted by Nebraska
Contributor: Susan Johnson, Virginia
Date: 5/11/2009
Many SMPs distributed a healthcare fraud toolkit adapted from Alabama's fraud toolkit. Quick PowerPoint developed to use with toolkit (in Virginia) for volunteers that want to use a PowerPoint with the toolkit dissemination to groups.
Contributor: Mimi Peck-Llewellyn, Connecticut
Date: 7/14/2008
We prepared a "Rack Card" for distribution at outreach events in the fall of 2007 in partnership with our SHIP concerning Potential Medicare Fraud Issues re: Part D Prescription Drug Plans and Part C Medicare Advantage Plans. We have a variety of cards on different issues - we print them on different colored cardstock to facilitate distribution.
Contributor: Robyn James, Alabama
Date: 2/6/2008

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