The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Mentor Program

Are you a new SMP director or coordinator?

Here at the SMP Resource Center (also known as The Center), we have learned from veteran SMP staff that orientation to the SMP program can be a bit overwhelming. Because the SMP program's national-level success is measured by the aggregate outcomes of all of the projects, your individual program success is important to everyone. The Center’s Mentor Program orients new SMP project directors to key SMP practices and procedures that are necessary for successfully operating an SMP program. It also introduces new SMP project directors to the support services offered by the SMP Resource Center. If you are new to your position, contact the SMP Resource Center to begin your orientation.

Are you a veteran SMP director or coordinator?

Even if you are, the experiences, successes and lessons learned that are shared through the monthly Mentor Program conference calls can invigorate your SMP program and prevent you from having to reinvent the wheel. It is also a way that you can mentor new SMP directors and coordinators to help them be successful.

Mentor Program Conference Calls

Whether you are a new SMP director/coordinator or a veteran, one of the most popular resources offered by the SMP Resource Center is the monthly Mentor Program conference calls. They provide an opportunity to network and share news of the latest scams occurring in each state. They are held the second Tuesday of every month at 11:30 a.m. ET and 3:00 p.m. ET. For access instructions, click here. For the Calendar section of this website, click here.

Important Resources Offered By The Center

Becoming familiar with the information contained in the SMP Resource Manual is a must. You will also need to review the policies and procedures found in the SMART FACTS Operations Manual. If you don't have hard copies of these manuals, contact the SMP Resource Center. They are both also available for download on this website. Update info for new website on how to obtain these documents.

Questions?

The SMP Resource Center is here to serve rookie and veteran SMP staff. If we don't have the answer, we can usually find it. Or we can connect you with an SMP veteran director or coordinator whose area of expertise meets your need. For a profile of the SMP Resource Center staff and their areas of expertise, click here or call 1-877-808-2468.
 

 

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