The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

OIG Reports Training

SMPs report data annually to the  Office of Inspector General (OIG). The SMP Resource Center provides training and resources to help SMPs enter, review, and edit their OIG Report data.

The authenticity of the report depends upon a thorough understanding of the performance measures, accurate data entry in SMART FACTS, and a review of the outcomes prior to retrieval by the Office of Inspector General (OIG) at the end of February each year. Resources are outlined below.

Category

Resource

Tip: For resource descriptions, click here.

OIG Report Data Review 

Understanding OIG Report Performance Measures

Accurate OIG Report Data Entry

OIG Reports Webinars

Need help viewing SMP Resource Center recordings? Click here.

 Date  Live or Recorded Training  Materials
January 2013

Access the Recording

PowerPoint
January 2012 

Access the Recording

PowerPoint
October 2011 OIG Report Checklist, Part 2 (Outcomes 12-17D)

Access the Recording

PowerPoint
September 2011 OIG Report Checklist, Part 1 (Outcomes 1-11)

Access the Recording

PowerPoint
July 2011

Access the Recording

Agenda
PowerPoint

January 2011

Access the Recording

Agenda
PowerPoint

July 2010

Access the Recording

Agenda
PowerPoint
February 2010 SMART FACTS Updates

 


 

 

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