The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Online Resources

The following organizations are either involved in the effort to prevent fraud, error and abuse within the health care system or help prevent older Americans from becoming victims of abuse. They may be valuable partners to the SMP program or may produce useful educational materials for the general public.


  • AARP. This nonprofit, nonpartisan membership organization helps people 50 and over improve the quality of their lives.
  • American Association of Service Coordinators. The AASC supports its members that serve individuals, families, the elderly and persons with disabilities in housing situations through leadership, education, training, networking, advocacy and other member services.
  • Dialysis Patient Citizens (DPC). DPC is a nonprofit patient organization dedicated to improving dialysis patients’ quality of life by developing awareness of dialysis issues, advocating for dialysis patients, promoting favorable public policy, and improving the partnership between patients and caregivers.
  • National Association of Area Agencies on Aging. The n4a builds the capacity of its members to help older persons and persons with disabilities live with dignity and choices in their homes and communities for as long as possible.
  • National Association of Attorneys General. As chief legal officers of the states, commonwealths and territories of the United States, attorneys general serve as counselors to state government agencies and legislatures and as representatives of the public interest. Scroll to the bottom of the page to find the map and click on your state.
  • National Association of Insurance Commissioners (NAIC).  NAIC members are the elected or appointed state government officials who, along with their departments and staff, regulate the conduct of insurance companies and agents in their respective state or territory. SMPs work with their state insurance departments for insurance company or insurance agent licensing information or to file a complaint against a company or agent.
  • National Association of Medicaid Fraud Control Units. The NAMFCU helps members deter health care provider frauds, recover program dollars, punish corrupt practitioners and prosecute those who abuse or neglect nursing home residents.
  • National Association of Triads. Triad is a partnership of three organizations: law enforcement, senior citizens and community groups. Its purpose is to promote senior safety and to reduce the fear of crime that seniors often experience.


  • AoA. The U.S. Administration on Aging (AoA) helps elderly individuals maintain their dignity and independence in their homes and communities through comprehensive, coordinated and cost-effective systems of long-term care and livable communities across the United States. It funds The National Consumer Protection Technical Resource Center, the SMP program and many other valuable programs.
  • Centers for Medicare & Medicaid Services. CMS is the United States Department of Health & Human Services agency responsible for administering the Medicare, Medicaid and several other health-related programs
  • Consumer Financial Protection Bureau makes markets for consumer financial products and services work for Americans. It educates to protect against abusive practices, enforces federal consumer financial laws, and studies consumers, financial services providers, and consumer financial markets. Its Office of Financial Protection for Older Americans gives seniors information and tools to navigate safely through financial challenges. Click here for information for older Americans. 
  • Federal Trade Commission. The FTC pursues 1vigorous and effective law enforcement; advances consumers’ interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops,and conferences; and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
  • National Center on Elder Abuse (NCEA), part of the AoA, serves as a national resource center dedicated to the prevention of elder mistreatment.
  • Office of Inspector General (OIG) protects the integrity of Department of Health and Human Services (HHS) programs as well as the health and welfare of the beneficiaries of those programs.
  • United States Department of Health and Human Services (HHS) is the U.S. government's principal agency for protecting the health of all Americans and providing essential human services, especially for those who are least able to help themselves.
  • United States Department of Justice (DOJ) enforces the law, ensures public safety against threats foreign and domestic, provides federal leadership in preventing and controlling crimes and seeks just punishment for those guilty of unlawful behavior.


  • Aging Network Volunteer Collaborative is a national resource center that helps leaders in the aging and disability networks engage talented older adult volunteers to meet growing needs for services.The collaborative offers online resources, comprehensive training, and opportunities for leaders to learn best practices from each other.
  • American Foundation for the Blind. The AFB is a national nonprofit that expands possibilities for people with vision loss. AFB's priorities include broadening access to technology; elevating the quality of information and tools for the professionals who serve people with vision loss; and promoting independent and healthy living for people with vision loss by providing them and their families with relevant and timely resources.
  • Center for Medicare Advocacy Inc. The Center works to advance fair access to comprehensive Medicare coverage and quality health care for older people and people with disabilities by providing the highest quality analysis, education and advocacy.
  • Families USA is Families USA is a national nonprofit, nonpartisan organization dedicated to the achievement of high-quality, affordable health care for all Americans. It is a source of facts and analysis for policymakers, the media, the health care community and the general public.
  • My Medicare Community, a National Council on Aging site dedicated to professionals and volunteers who help people with Medicare
  • National Council on Aging. The NCOA is a national voice for older adults – especially those who are vulnerable and disadvantaged – and the community organizations that serve them. Its Savvy Saving Seniors financial education teaches seniors how to budget, avoid scams, apply for benefits and more in order to develop good money skills. This web page includes toolkits (training guides, presentation slides, handbooks, evaluation forms and webinars) and marketing materials.
  • National Hispanic Council on Aging (NHCOA) is a non-profit organization that advocates on behalf of Hispanic older adults.
  • National Long Term Care Ombudsman Resource Center provides support, technical assistance and training to the 53 State Long Term Care Ombudsman Programs and their statewide networks of almost 600 regional (local) programs.
  • National Resource Center on LGBT Aging provides training, technical assistance and educational resources to aging providers, lesbian, gay, bisexual and transgender (LGBT) organizations and LGBT older adults.
  • State Health Insurance Assistance Program, or SHIP, is a national program that offers one-on-one counseling and assistance to people with Medicare and their families.
  • Stetson University Elder Consumer Protection Program. This program, at the Center for Excellence in Elder Law at Stetson University College of Law, serves as an educational, informational and instructional resource about general and legal matters in the areas of elder consumer protection, elder financial exploitation and elder abuse prevention.