SMART FACTS

SMART FACTS is an acronym that stands for Seniors Medicare Assistance and Reporting Tool for Fraud And Complaint Tracking System.

SMART FACTS is the web-based, nationwide data management tool used by the SMPs to track and report activity related to simple inquiries, complex issues, outreach and education and volunteer management. SMART FACTS provides SMPs with the ability to "report as they go" by entering data that is used for required reporting to OIG and AoA and for additional SMP use. 

The SMP Resource Center provides SMPs with many resources and tools to help them succeed in using SMART FACTS. SMART FACTS Resources can be accessed by clicking the links below.

 

SMART FACTS Resources

SMART FACTS Operations Manual

SMART FACTS Training

SMART FACTS Supplemental Materials

 

SMART FACTS Access

Licensed SMART FACTS users can access SMART FACTS using this URL:

https://secure.etosoftware.com/Login.aspx?ETO=smartfacts   

 

SMART FACTS Assistance

For assistance with SMART FACTS, contact the SMP Resource Center:

• Toll-free: 877-808-2468
• Heather Flory: 319-272-2454 / hflory@hvaaa.org
• Ginny Paulson: 319-358-9402 / gpaulson@hvaaa.org  

For computer compatibility issues, contact:

• The IT Department for your SMP
• Social Solutions: 866-732-3560, extension 2 / support@socialsolutions.com