The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs


The SMP Resource Center provides many live webinar training sessions and other resources for SMPs, as well as training resources that SMPs may use with their staff and volunteers.

  • SMP Orientation
  • SMP Foundations Training
  • SMP Group Education Training
  • SMP Counselor Training
  • SMP Complex Issues & Referrals Training
  • SMP Volunteer Training Support Series


For questions about training offered by the SMP Resource Center, SMP volunteers and staff should contact their SMP project director or coordinator of volunteers. SMP project directors may in turn contact Heather Flory, Training Manager, SMP Resource Center, for assistance as needed: 877-808-2468, 319-874-6844,