The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs


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Volunteer Training

SMP volunteer training is designed for SMP volunteers and staff, and is accessible by topic below.

SMP directors, coordinators of volunteers and other trainers, please see SMP Volunteer Training Implementation Guide for important information about implementing SMP training, and see the SMP Volunteer Training Support Series page for additional train-the-trainer information and resources.

 Training

 Focus

 Goal
SMP Orientation
(state-specific)		 General Knowledge

To provide an overview of the purpose and values of the SMP, the nature and operation of the program or activity for which they are recruited, and the purpose, duties and requirements of the role that they are accepting.
SMP Foundations Training  General  Knowledge 

To provide a foundation of knowledge in three main content areas: the SMP program, Medicare basics, and Medicare fraud and abuse.
SMP Group Education Training  Role-specific  To provide the necessary skills and resources to present the SMP message consistently to groups of Medicare beneficiaries, caregivers, and other applicable groups across the country.
SMP Counselor Training  Role-specific

To provide the necessary skills and resources to handle one-on-one counseling sessions and simple inquiries consistently across the country.
SMP Complex Issues & Referrals Training  Role-specific To provide the necessary skills for handling complex issues and, when necessary, conducting referrals to the appropriate entity.

Questions?

For questions about training offered by the SMP Resource Center, SMP volunteers and staff should contact their SMP project director or coordinator of volunteers. SMP project directors may, in turn, contact Heather Flory, Training Manager, SMP Resource Center, for assistance as needed: 877-808-2468, 319-272-2454, hflory@smpresource.org.
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