The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Volunteers
Contributor: Jason Echols, Illinois
Date: 4/15/2013
The Illinois SMP uses this handout in our Group Education Training with Slide 52 to explain how a Group Education volunteer can answer questions at a presentation.
Contributor: Letha W. Stuckey, Alabama
Date: 3/14/2013
Delegated assignments for training purposes
Contributor: Lauren Anderson, Kentucky
Date: 1/7/2013
A flow chart for SMP staff and volunteers to use to help them understand the difference between the three
Contributor: Lauren Anderson, Kentucky
Date: 1/7/2013
General information brochure about the Kentucky SMP
Contributor: Sue Kraus, Missouri
Date: 11/13/2012
New volunteer information
Contributor: Deb Yankey, Iowa
Date: 10/25/2012
Chart of policy cross-references for all VRPM policy sections
Contributor: Kathleen Pursell, Arkansas
Date: 9/5/2012
The Arkansas SMP is working hard to prevent Medicare fraud!
Contributor: Renee Labrie-Shanks, Montana
Date: 11/2/2011
Step-by-step guide, including forms, to assist volunteers capable and interested in investigating and responding to complex inquiries.
Contributor: Renee Labrie-Shanks, Montana
Date: 11/2/2011
Outline of the major components of volunteer coordinator training based on the eight-step process that includes planning, job development, recruitment, screening and interviewing, orientation, supervision and motivation, recognition and retention, and evaluation
Contributor: Madhavi Bhadbhade, Nebraska
Date: 7/21/2011
Volunteer recruitment card (front and back) summarizing tasks
Contributor: Amanda Carter, Georgia
Date: 7/6/2011
This brochure focuses on volunteer recruitment for both SMP and SHIP.
Contributor: Amanda Carter, Georgia
Date: 7/6/2011
This brochure focuses on volunteer recruitment for both SMP and SHIP and is translated in Spanish.
Contributor: Anita Salustro, Michigan
Date: 4/20/2011
How to give effective SMP presentations
Contributor: Laurel Paleka, Hawaii
Date: 1/10/2011
Hawaii SMP Volunteer Application Form
Contributor: Tami Barrett, Nebraska
Date: 8/19/2010
Form is used to determine the area of interest of volunteers upon recruitment.
Contributor: Debra Yankey, Iowa
Date: 7/13/2010
Assessment questions by number and corresponding location by page in volunteer manual
Contributor: Julie Mickles, Louisiana
Date: 4/7/2010
The Foundations Training power point slides converted into j-pegs. Complete with lesson notes.
Contributor: Erin Weir, Illinois
Date: 3/25/2010
Brief handout for potential volunteers that describes the roles of volunteers in the Illinois SMP program
Contributor: Adele Ching, Hawaii
Date: 12/3/2009
Survey of volunteer skills and interests
Contributor: Deb Yankey, Iowa
Date: 11/4/2009
Initial statewide plan to roll out the pilot of Phase 1 training.
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