The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs
SMP Outreach to Hispanic Beneficiaries
The National Hispanic SMP offers a broad set of resources for state SMPs, including a set of web-based toolkits to help amplify and expand the work of SMPs and CBOs around the country working to protect, detect, and report Medicare fraud within segments of the Latino community at www.nhcoa.org/medicare.
Each toolkit was developed based on the needs assessments conducted in different areas of the country. As more linguistically and culturally appropriate and age-sensitive toolkits are developed, they will be added to the website. The current offering includes resources such as:
SMPs can download customizable flyers, posters, and brochures, among others. Design programs such as Adobe Illustrator or Photoshop are needed to customize content.
Radio & TV PSAs
SMPs can download ready-to-air radio and TV public service announcements in Spanish to use in presentations or diverse events, link to new media, or use as models for preparation of PSAs to air on local public channels).
SMPs can download images, see sample tweets, or share videos via social media outlets to help detect, prevent, and report Medicare fraud within the Hispanic community.
Users can download sample letters to the editor, advisories, and press releases. They also have access to sample invitations, talking points, and the National Hispanic SMP logo.
Capacity-Building & Technical Assistance
NHSMP offers SMP trainings on cultural competence and strategies to reach Hispanic older adults, their families, and caregivers, as well as one-on-one consultations and educational materials. SMPs looking for assistance should contact the staff of the National Hispanic SMP:
NHSMP is conducting needs assessments in different regions of the country to expand the understanding of Hispanic subgroups in relation to Medicare fraud, which will help inform SMPs on the challenges and needs Hispanic older adults, their families, and caregivers face related to the Medicare system.
Note: The NHSMP web portal requires users to register. If you have questions or difficulties with the registration process, please e-mail firstname.lastname@example.org or call 1-866-488-7379.
Related LinksNational Hispanic SMP Successful Strategies
NHSMP Program Takes on Rampant Levels of Medicare Fraud in South Florida