The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

National Hispanic SMP Background

NHSMP Overview

The National Hispanic SMP was created in 2008 by the Administration on Aging (AoA) to address the high level of Medicare fraud among the nation’s Hispanic community. Over the last three years, the National Hispanic SMP has created a national program model that successfully reaches Hispanic Medicare beneficiaries, their families, and caregivers, and educates them about Medicare fraud. This model was based on a series of needs assessments, as well as best practices and lessons learned in the field

NHSMP Mission

The mission of the National Hispanic SMP is to ensure that Hispanic Medicare beneficiaries nationwide have access to culturally and linguistically appropriate education services and information that empower them to fight Medicare fraud through prevention, detection, and reporting. Most Hispanic older adults benefiting from Medicare are especially difficult to reach and serve, because of the great cultural diversity found in this community, as well as, the linguistic gaps with the mainstream population.

NHSMP Key Components

Key components of the National Hispanic SMP model program include the use of promotores de salud (community volunteer educators), trusted community members who work with Medicare beneficiaries, their families, and caregivers in a culturally and linguistically appropriate manner; the coordination of community outreach by local Hispanic community based organizations (CBOs), which are known and trusted by the community; the use of both culturally, linguistically, and age-appropriate materials for the educational campaign and an appropriate media campaign . The model program is nuanced for different geographic areas and segments of the diverse Hispanic population, taking into account such factors as national origin, geographic area, and level of acculturation.