The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Diverse Populations

Providing SMP services to Medicare beneficiaries requires an understanding of and sensitivity to the needs of older adults.  Needs related to culture, ethnicity, literacy level, and primary language must also be considered. For other older adults, residing in a remote area, being homebound, having a disability, lacking access to transportation services, or having a low income may limit their access to SMP services. SMPs are asked by AoA to overcome barriers and find ways to serve these "hard-to-reach" populations. In addition to the services featured under Professional Resources below, here are some suggested approaches:

  • Research the demographics of the population to be served and identify barriers to program access
  • Recruit bilingual volunteers to help reach diverse populations
  • Partner with the appropriate community organizations, such as:
  • Cultural, minority, or ethnic community centers
  • Home-delivered meal programs
  • Area Agencies on Aging
  • Develop a training and outreach plan for staff and volunteers that takes diverse populations into consideration
  • Review replicable outreach models for reaching rural and Native American older adults that were used by past AoA-funded SMP Integration Grantees
  • For reaching Hispanic beneficiaries, seek assistance from the National Hispanic SMP

National Hispanic SMP

A project of the National Hispanic Council on Aging and funded by the Administration on Aging (AoA), the National Hispanic SMP is developing models to close the gap in Medicare fraud education between Hispanic older adults and mainstream populations. For more information on this project, click here.

Professional Resources

  • AoA Diversity Toolkit: helps professionals make a cultural shift in order to serve all diverse populations with respect, inclusiveness, and sensitivity. This toolkit supports the full participation of professionals, their agencies, and partners to work together to reach this goal.
  • Asian Pacific Resource Center: provides information and links to other resource centers that can help you reach Asian American beneficiaries. 
  • provides publications online in multiple languages for people with Medicare.
  • National Center for Frontier Communities: the only national organization dedicated to the smallest and most geographically isolated communities in the United States – those in the frontier. The term “frontier” is also defined.
  • National Hispanic Council on Aging (NHCOA): a nonprofit organization empowering a national network of 42 community-based organizations (CBOs) that, in turn, support a broader network of 7,000 individuals, reaching 10 million Hispanics each year.
  • National Indian Council on Aging (NICOA):  Serves as a central access point for information on employment, health care, conferences, and more for American Indian and Alaska Native elders.
  • Rural Assistance Center: a product of the U.S. Department of Health & Human Services’ Rural Initiative, the Rural Assistance Center (RAC) helps rural communities and other rural stakeholders access the full range of available programs, funding research that can enable them to provide quality health and human services to rural residents.

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