The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

SMP 101

Though every SMP program is unique in its own way, certain characteristics are fundamental to every SMP project. These fundamentals are explained in the SMP cooperative agreement with the U.S. Administration on Aging (AoA). SMP cooperative agreements are contained within the SMP Program Announcement. AoA funds the SMP program as well as the SMP Resource Center.

New to SMP? Start Here:

Working with ACL/AoA: For an understanding of basic SMP grant requirements under the Administration for Community Living (ACL), Administration on Aging (AoA), click here.

SMART FACTS: SMART FACTS is the web-based program used by the SMPs to track and report program activity.  For more details, including the manual and other training resources, click here

OIG Report: SMP outcomes are measured annually by the Office of the Inspector General, based upon the data in SMART FACTS. To learn more about OIG Reporting, click here.

Volunteer Risk and Program Management (VRPM): AoA has developed comprehensive VRPM policies for SMPs. Aimed at decreasing and managing risks related to volunteer involvement in SMPs, they are also designed to enhance the quality, effectiveness, and safety of SMP services. For access to the policies and support resources, click here

National SMP Branding:  A standard SMP logo is used by all SMPs to forge national visibility for the program. An SMP brochure and SMP personal health care journals have also been made available by AoA. For details, click here.  

Support from the SMP Resource Center

Mentor Calls: To network with other SMP project directors, take advantage of the monthly mentor calls. They are held the second Tuesday of every month at 11:30 a.m. ET and 3:00 p.m. ET. Access instructions are emailed to SMP project directors. For more information, contact Carol Dahms at 1-877-808-2468.

Training: The SMP Resource Center provides regular webinars on topics of interest to SMP project directors and support staff. For information, click here.

Center Products and Services:  To learn about all products and services provided to SMPs by the SMP Resource Center, click here.