The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

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Conference Hompeage  Day 1 Sessions (Aug. 18)

 Day 2 Sessions (Aug. 19)

 Day 3 Sessions (Aug. 20)

Wednesday, Aug. 19, 2009

 

8:30 a.m.–10:00 a.m.

Ensuring Quality SMP Services

Part 1: Trends and Issues in Effective Volunteer Engagement

  • Introduction: Barbara Dieker, Director, Office of Elder Rights, Administration on Aging

Text of Speech

  • Linda Graff, President and Senior Associate, Linda Graff and Associates, Inc., Dundas, Ontario, Canada

Handouts are available to conference participants. Contact the Ginny Paulson at the SMP Resource Center for handouts: gpaulson@hvaaa.org. For information about Linda Graff, click here for her website.

 

10:15 a.m.–11:45 a.m.

Ensuring Quality SMP Services

Part 2: A Foundation for Volunteer Risk Management

  • Introduction: Barbara Dieker, Director, Office of Elder Rights, Administration on Aging

Text of Speech

  • Linda Graff, President and Senior Associate, Linda Graff and Associates, Inc., Dundas, Ontario, Canada

Handouts are available to conference participants. Contact the Ginny Paulson at the SMP Resource Center for handouts: gpaulson@hvaaa.org. For information about Linda Graff, click here for her website.

 

Noon–1:45 p.m.

Volunteer Recognition Luncheon

  • Introduction: Barbara Dieker, Director, Office of Elder Rights, Administration on Aging
  • Kathy Greenlee, Assistant Secretary for Aging, Administration on Aging

Text of Speech

Volunteer Recognition Booklet

Press Release

Photo: Volunteers

Photo: Volunteers, Project Officers and Project Directors

 

2:00 p.m.–5:30 p.m.

National SMP Volunteer Training Program

  • Introduction: SMP Resource Center

Text of Speech

  • Mary Ann Corley, Principal Research Analyst, American Institutes for Research, Washington, D.C.
  • Dahlia Shaewitz, Senior Research Analyst, American Institutes for Research, Washington, D.C.
  • Larry Condelli, Managing Director, American Institutes for Research, Washington, D.C.
Volunteer Foundations Training

Conference Hompeage  Day 1 Sessions (Aug. 18)

 Day 2 Sessions (Aug. 19)

 Day 3 Sessions (Aug. 20)

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