The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

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Conference Hompeage  Day 1 Sessions (Aug. 18)

 Day 2 Sessions (Aug. 19)

 Day 3 Sessions (Aug. 20)

Thursday, Aug. 20, 2009

 

8:30 a.m.–9:15 a.m.

SMP Resource Center Update

  • Shirley Merner, Consumer Protection Division Director, Hawkeye Valley Area Agency on Aging
  • Ginny Paulson, SMP Resource Center Director, Hawkeye Valley Area Agency on Aging
  • Maureen Patterson, SMP Resource Center Media Manager, Hawkeye Valley Area Agency on Aging

Handouts: Fact Sheets

Handout: The Sentinel

 

9:15 a.m.–10:15 a.m.

SMP Successful Practices: Group Educational Sessions

  • John Pollett, SMP Program Administrator, Arkansas Division of Aging & Adult Services, Little
    Rock, AR (Speech delivered by Project Coordinator Kathleen Pursell)

PowerPoint Presentation

  • Charles Clarkson, Coordinator, SMP of New Jersey, Jewish Family & Vocational Service of Middlesex County, Milltown, NJ
Handout

 

10:30 a.m.–Noon

SMART FACTS Training Breakout Sessions

Understanding How to Use Reports in SMART FACTS

  • Emily Megnin, Director of Consumer Support and Professional Services, Social Solutions, Inc., Baltimore, MD

SMART FACTS and the OIG Report

  • David Rudich, Program Analyst, Department of Health and Human Services, Office of Inspector General

PowerPoint Presentation

  • Ginny Paulson, SMP Resource Center Director, Hawkeye Valley Area Agency on Aging

Handout: SMART FACTS Operations Manual Appendix J

Handout: SMART FACTS Operations Manual Appendix K

Complex Issues Data Entry

  • Heather Flory, SMP Resource Center Training Manager, Hawkeye Valley Area Agency on Aging

Handout: SMART FACTS Job Aide 6: Complex Issues

 

Noon–1:30 p.m.

SMP Partnership Development Luncheon

  • Ed Hutchinson, Director, National Association of Triads, Inc., Alexandria, VA
  • Judith Chavis, Executive Director, American Association of Service Coordinators, Powell, OH
  • Robert McFalls, Chief Operating Officer, National Association of Area Agencies on Aging, Washington, D.C.
  • Lisa Schifferle, Attorney, Federal Trade Commission, Division of Marketing Practices, Washington, D.C.

 

1:45 p.m.–3:15 p.m.

SMP Regional Meetings Breakout Sessions

Regions I–IV

  • Facilitator: Shirley Merner, Consumer Protection Division Director, Hawkeye Valley Area Agency on Aging

Regions V–VII

  • Facilitator: Ginny Paulson, SMP Resource Center Director, Hawkeye Valley Area Agency on Aging

Regions VIII–X

  • Facilitator: Heather Flory, SMP Resource Center Training Manager, Hawkeye Valley Area Agency on Aging

 

3:30 p.m.–4:45 p.m.

Regional Meetings Report-Out

  • Facilitator: Bill Benson, Principal, Health Benefits ABCs

 

4:45–5:00 p.m.

Closing Remarks

  • Barbara Dieker, Director of Elder Affairs, U.S. Administration of Aging

Text of Speech

Conference Hompeage   Day 1 Sessions (Aug. 18)

  Day 2 Sessions (Aug. 19)

  Day 3 Sessions (Aug. 20)

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