The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Other Training

In addition to training listed on the SMART FACTS Training and OIG Reports Training pages, the SMP Resource Center also has hosted the following webinars:

Making Referrals to CMS Regional Office Department of Insurance (DOI) Liaisons (Sept. 1, 2010)

Speaker: Deanna Greene, Centers for Medicare & Medicaid Services

SMP Integration Grantee Products & Practices, Part 2 (June 17, 2010)

Facilitators: Doris Summey (AoA) and Shirley Merner (SMP Resource Center)

SMP Integration Grantee Products & Practices, Part 1 (June 2, 2010)

Facilitators: Doris Summey (AoA) and Shirley Merner (SMP Resource Center)

Protecting Older Hispanic Adults from Fraud (May 27, 2010)

Speakers: Maria Eugenia Lane and Monica Saenz, National Hispanic Council on Aging

Referrals to PSCs/ZPICs (April 27, 2010)

Speakers: Jared Frank (CMS) and Ginny Paulson (SMP Resource Center)

Microsoft Excel and SMART FACTS Reports (April 21, 2010)

Speaker: Emily Megnin, Social Solutions

Referrals to MEDICs (Feb. 4, 2010)
Speakers: Don Sears (SGS), Molly Routzahn (Health Integrity) and Ginny Paulson (SMP Resource Center)

SMP Resource Center Website Tour (Dec. 22, 2009)
Speaker: Maureen Patterson, Media Manager, SMP Resource Center

How to Avoid Online Scams (Nov. 19, 2009)
Speaker: Sheryl Novick, Federal Trade Commission

Consumer Fraud (Oct. 29, 2009)
Speaker: Sara DePaul, Federal Trade Commission

Identity Theft (Sept. 24, 2009)
Speaker: Joanna Crane, Federal Trade Commission

Understanding Match Guidelines (June 18, 2009)

Medicare Advantage Disenrollment (May 20, 2009)

Can They Do That? Developments in Part D and Medicare Advantage Marketing (Feb. 24, 2009)

Medicaid Fraud 101 (May 2007)

Promoting Medicare Fraud Prevention Among Ethnic Populations Through Graphic Design (Jan. 30 and Feb. 6 2007)

Promoting Medicare Fraud Prevention Among Ethnic Populations II:  Developing Culturally Appropriate Marketing Materials  (April 2007)

Preventing Medicare Fraud Among Health Providers and Organizations (June 2006)

Developing Cultural Competency with Senior African Americans, Latinos and Native Americans (December 2004)

Reaching Out to Elderly Minorities, Immigrants, and Refugees (December 2004)

Questions? Contact Heather Flory, Training Manager, National Consumer Protection Technical Resource Center, 877-808-2468, 319-427-1022, hflory@hvaaa.org 
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