The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

SMART FACTS Training

The SMP Resource Center offers many SMART FACTS training resources, including a self-paced, online SMART FACTS training curriculum (below), in addition to a training curriculum document that guides participants through their training. This curriculum consists of training recordings and job aids (which are provided on this page) as well as the SMART FACTS Operations Manual. The SMART FACTS training curriculum and all of the corresponding training resources are available to anyone who enters or reviews data in SMART FACTS. The entire curriculum can be completed in order, or participants can choose to review any specific topic(s) as needed.

The grid below provides access to SMART FACTS training recordings and handouts by topic.

Note: Handouts include SMART FACTS job aids, PowerPoint presentations (PPTs) and other resources that correspond to the training recordings. SMP directors may edit the PowerPoints as needed to train SMP staff, subcontractors, volunteers and partners. The job aids are NOT intended to replace the thorough reporting and policy guidance provided in the SMART FACTS Operations Manual. SMP directors must be familiar with the more detailed and comprehensive information about SMART FACTS found in the manual, including how it is used to meet SMP program objectives (see the SMART FACTS Operations Manual, chapter 1).

 

SMART FACTS Training Topic

 

Recorded Training

 

Handouts

SMART FACTS 101
 

Introduction to SMART FACTS

 

Click here for recording

 

Getting Started Job Aid
PowerPoint Handout

Simple Inquiries and One-on-One Counseling

Click here for recording

Simple Inquiries and One-on-One Counseling Job Aid
Simple Inquiries and One-on-One Counseling PowerPoint Handout
SMART FACTS Tip Sheet: Outcome #11 – Number of Simple Inquiries Resolved

 

Group Education, Community Events and Media Airings

 

Click here for recording

Group Ed, Community Events, Media Job Aid
PowerPoint Handout

 

Volunteer Tracking & Management

  Click here for recording  

Volunteer Tracking & Management Job Aid
PowerPoint Handout

 

My Work: Reviewing & Editing your Data

 

Click here for recording

 

My Work Job Aid
PowerPoint Handout

Complex Issues

Complex Issues:
Basic Data Entry

  Click here for recording

 Complex Issues, Basic Data Entry Job Aid
PowerPoint Handout

Complex Issues:
Referrals

Click here for recording

Complex Issues, Referrals Job Aid
PowerPoint Handout
Complex Issues & Referrals Training

Reports

Reports Basics

Click here for recording

Reports Basics Job Aid
OIG Report Job Aid
PowerPoint Handout

OIG Reports Training

Recordings and Materials

Microsoft Excel and SMART FACTS Reports

Click here for recording.

Site Administration

Site Administration: How to be an Effective Site Administrator

Click here for recording

Site Administration Job Aid
PowerPoint Handout

SMART FACTS Support: Training Curriculum and New User Setup

Click here for recording

PowerPoint Handout

SMART FACTS: Updates, Site Administration and Risk Management

Click here for recording

PowerPoint Handout

Optional

Partnership Development

Click here for recording

Partnership Development Job Aid
PowerPoint Handout

 

Dissemination Activities

 

  Click here for recording

Dissemination Activities Job Aid

Questions? Contact Heather Flory, Training Manager, SMP Resource Center, 877-808-2468, 319-272-2454, hflory@smpresource.org

 

 

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