The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs


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SMP Counselor Training

SMP Counselor Training has been developed to provide SMPs with the necessary skills and resources to handle one-on-one counseling sessions and simple inquiries consistently across the country. Click the links below to access the SMP Counselor Training Manual and training kit (classroom materials for trainers).

 Training  Description
SMP Counselor Training Manual The SMP Counselor Training Manual provides SMPs with the necessary information and resources to handle one-on-one counseling sessions and simple inquiries consistently across the country.
SMP Counselor Training Kit (Classroom Materials)

The SMP Counselor Training Kit provides resources for trainers to create an interactive experience for participants, including a PowerPoint presentation, trainer’s notes, and classroom activities.

Questions or comments?

For questions about training offered by the SMP Resource Center, SMP volunteers and staff should contact their SMP project director or coordinator of volunteers. SMP project directors may in turn contact Heather Flory, Training Manager, SMP Resource Center, for assistance as needed: 877-808-2468, 319-272-2454, hflory@smpresource.org
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