The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

SMP Counselor Training

SMP Counselor Training has been developed to provide SMPs with the necessary skills and resources to handle one-on-one counseling sessions and simple inquiries consistently across the country. Click the links below to access the SMP Counselor Training Manual and classroom training materials.

 Training  Description
SMP Counselor Training Manual The SMP Counselor Training Manual provides information and resources to prepare SMP staff and volunteers to handle one-on-one counseling sessions and simple inquiries consistently across the country. SMPs are encouraged to provide the manual to participants in advance of the training to preview the content and make the most of the time spent in the classroom.
SMP Counselor Classroom Training Materials SMP Counselor Classroom Training promotes an interactive experience for participants and includes a PowerPoint presentation, trainer’s notes, classroom activities, and answer keys.

Questions or comments?

SMPs are welcome to provide feedback regarding these materials using the SMP Counselor Training Update Request Form. For questions about training offered by the SMP Resource Center, SMP volunteers and staff should contact their SMP project director or coordinator of volunteers. SMP project directors may in turn contact Heather Flory, Training Manager, SMP Resource Center, for assistance as needed: 877-808-2468, 319-272-2454, hflory@smpresource.org


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