SMP Foundations: Volunteer Training

Training Support Webinar Series

This training has been developed to provide SMP volunteers and staff with a foundation of knowledge in three main content areas: the SMP program, Medicare basics and Medicare fraud and abuse. Both classroom and online training options are available. 

The classroom training was published in August 2009. Since then, most documents have been revised from their original versions, as indicated below in the PowerPoint Presentations and Training Kit sections. Please note that bulk reproduction of these materials is the responsibility of SMPs. As a courtesy, however, The Center periodically prints bulk quantities if funding is available.

The online training was published in January 2011 based on the version of the classroom training that was updated as of 11/20/09.  Participants should allow 4 to 6 hours to complete the entire online course, including chapters 1 to 3 and the SMP quiz review game. A technical guide is provided below to make sure participants and their computers are ready to take this course. Everything else needed to complete the online course, including instructions, a training tracker and other handouts and links to online resources are provided directly in the online course.

Online Training

Before completing the online training, please contact your local SMP. Click here to locate the SMP in your area.

• Online Training Instructions and Time Tracker
• Access the Training
• Technical Guide for Course Users
• Assessment 
• Assessment Answer Form

PowerPoint Presentations 

Note: These PowerPoints are large so may take several minutes to open. 

Chapter 1: SMP Program (Revised 1/16/12)
Chapter 2: Medicare Basics (Revised 1/16/12)
Chapter 3: Medicare Fraud & Abuse (Revised 1/16/12)
Jeopardy Review Game (5/20/11)

Training Kit

Training Kit Cover Page (5/20/11)
Training Kit Overview and Acknowledgements (5/20/11)
Table of Contents (5/20/11)
Binder Spine (5/20/11)

SECTION 1: Implementation Guide

Implementation Guide (8/19/09)

SECTION 2: Volunteer Manual

SMP Foundations: Volunteer Manual (5/20/11)
Individual PDF Files: Zip folder (5/20/11)

SECTION 3: Trainer’s Guide

SMP Foundations: Trainer's Guide (Revised 1/16/12)
Individual PDF Files: Zip folder (Revised 1/16/12)

SECTION 4: Assessment

Assessment Questions (Revised 1/16/12)
Participant Answer Form (5/20/11)
SMP directors and coordinators of volunteers may contact the SMP Resource Center for a copy of the answer key.

SECTION 5: Evaluations

Participant Evaluation: Course Evaluation (Revised 1/16/12)
Participant Evaluation: Chapter Evaluations (Revised 1/16/12)
Trainer Evaluation (Revised 1/16/12)

Certificate of Completion

Instructions for Issuing Certificates and SMART FACTS Tracking (10/30/09)
SMP Foundations Certificate of Attendance (pdf version) Completed training (10/27/09)
SMP Foundations Certificate of Attendance (Publisher) Completed training (10/27/09)
SMP Foundations Certificate of Completion (pdf version) Passed assessment (10/27/09)
SMP Foundations Certificate of Completion (Publisher) Passed assessment (10/27/09)

For questions about SMP Foundations Training, SMP volunteers and staff should contact their SMP project director or volunteer coordinator; SMP project directors may in turn contact the SMP Resource Center for assistance as needed.