The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Policy Implementation Guide

This is the policy-by-policy guide to implementation. It provides the policy language, rationale, due date, and links to tools and resources for each of the 174 SMP volunteer risk and program management (VRPM) policies.

How To Use This Guide

Click on the appropriate category, then the policy of interest. Because of the large amount of information, many links to resources and tools, and the need for local customization, this guide was designed to be used electronically. If you choose to print, keep in mind that there are more than 300 total pages. Resources and tools will be continually added as they become available.


Section 1.0 Introductory Policies Policies 1.1 – 1.8
Section 2.0 Risk Management and Health and Safety Policies 2.1 – 2.17
Section 3.0

Volunteer Program Management Policies 3.1 – 3.144

Section 4.0 Information Technology Policies 4.1 – 1.5
Entire guide as a PDF file Though this guide was designed with electronic browsing in mind, the individual sections have been compiled into one document, which is approximately 300 pages long.

This policy implementation guide was supported by grant number 90NP0001/02 from the U.S. Administration on Aging (AoA), Administration for Community Living (ACL), Department of Health and Human Services.

Related Files
Summary List of Policies (Adobe PDF File)