The National Consumer Protection Technical Resource Center: The Center of Service & Information for SMPs

Resources for SMPs

Performance Management

The SMP program’s performance management system provides a wide range of support and intervention techniques for supervisors to promote productive and satisfying volunteer involvement, and to help volunteers adjust their performance when necessary to meet standards and achieve outcomes. This system includes three main components: supervision, evaluation and corrective action.

SMP Performance Management Resources

  • Volunteer supervision: The continuum of corrective action developed by Linda Graff and Associates
  • Dealing with Difficult Volunteers: This article by Steve McCurley gives guidance for providing ongoing evaluation and feedback for volunteers.
  • Sample Exit Interview Questions:  A brief interview with volunteers who are leaving the program can provide helpful insights into volunteer management and program operation issues. These 9 questions provide a starting for your own set of exit interview questions.