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The Office of Inspector General (OIG)

The Office of Inspector General for the U.S. Department of Health & Human Services collects performance data for the SMP projects. The SMP activity data (known as “performance measures”) is presented to the Administration for Community Living (ACL) and is made available to the general public through the OIG’s website. The results may be cited by the Department of Health & Human Services (HHS) and the federal agencies within HHS, such as ACL and the Centers for Medicare & Medicaid Services (CMS), by organizations interested in SMP, and also by the media.

The OIG emphasizes that it is not always possible to track SMP referrals to Medicare contractors or law enforcement from beneficiaries who have learned to detect fraud, waste, and abuse from the projects. Therefore, SMPs may not be receiving full credit for savings, recoveries, and cost avoidance attributable to their work. In addition, SMPs are unable to track the potentially substantial savings derived from a sentinel effect whereby fraud and errors are reduced by Medicare beneficiaries’ scrutiny of their bills.

SMP Performance Measures

Since the beginning of the program, ACL has modified the performance measures in a number of ways. In 2007, the projects were required to begin measuring “cost avoidance” – the health care expenditures for which Medicare, Medicaid, a beneficiary, or another entity was relieved of responsibility for payment as a result of the projects. In 2012, ACL expanded the performance measures to account for expected recoveries as well as actual recoveries.

In 2015, ACL changed the performance measures, with the goal of aligning them more closely with the SMP projects’ outcomes. It reduced the number of performance measures from 21 to 10 by keeping the five measures pertaining to recoveries, savings, and cost avoidance and combining or redefining the 16 measures pertaining to volunteer and outreach activities, condensing them into five new measures. In addition, ACL no longer requires the projects to report on the number of media airings and the ways they process complex interactions.

SMP performance measures contained in the OIG Report include information about activity in three key areas: team members, outreach and education, and complex interactions.

  • Team members: Performance measures in this area provide information about the number of team members and how they spend their time with the SMP.
  • Outreach and education: Performance measures in this area provide information about group outreach and education events.
  • Complex interactions: Performance measures in this area provide information about the number of complex interactions SMP have with, or on behalf of, Medicare beneficiaries, along with any cost avoidance and other savings attributable to the SMP project.

The OIG Report and the SMP Data Reporting System

The OIG Report is compiled once each year. This annual report covers the entire previous calendar year. For efficiency and accuracy, OIG reporting of SMP performance measures has been automated within the SMP data reporting system. By entering data as activity occurs within the SMP, each project is essentially “reporting as they go.” The OIG retrieves the annual report directly from the SMP data reporting system to compile information on all SMP performance measures.

The OIG Report: Annual Results

After the data is retrieved from the SMP data reporting system, the OIG analyzes the data and produces a comprehensive report, including a summary and detailed appendices, outlining aggregate and individual performance data for each calendar year. The reports are published in the summer each year.

For More Information

A variety of OIG Report resources is available in the SMP Resource Library.