SMP Resource Library

Contact Center Staff

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Nationwide Toll-free Number: 877-808-2468. Callers receive information about the SMP program and are connected to the SMP in their state if they need individual assistance.

Hours: Monday through Friday, 9:00 a.m. – 5:30 p.m. Eastern Time

Email: info@smpresource.org

We will return calls and emails in a timely fashion – no later than 2 business days.

Street Address

SMP National Resource Center
Northeast Iowa Area Agency on Aging
2101 Kimball Ave., Suite 320
Waterloo, Iowa 50702

Mailing Address

SMP National Resource Center
Northeast Iowa Area Agency on Aging
P.O. Box 388
Waterloo, Iowa 50704-0388

Resource Center Staff

  • Abby Batterson: SMP Resource Center Administrative Assistant. Sends mentor call invitations and notes; manages SMP contact lists; distributes SMP resources; tracks Center grant report information; assists with SMP Resource Library users and resources; answers Center toll-free number and emails sent to info@smpresource.org.
  • Heather Flory: SMP Resource Center Training Manager. Coordinates and hosts Center-sponsored web events; coordinates development and updates of volunteer training manuals, kits, self-paced training, and other resources; implements training for the SMP data reporting system and other national initiatives; answers training questions.
  • Sara Lauer: SMP Resource Center Program Coordinator. Provides one-on-one SMP data reporting system technical assistance; answers questions about SMP performance measures and complex interactions; responds to emails sent to vrpm@smpresource.org and answers VRPM questions; assists in developing and updating training manuals, kits, self-paced training, and other resources.
  • Nicole Liebau: SMP Resource Center Assistant Director. Supports the Center through grant management, contract management, and technical assistance in developing written materials, webinars, and other Center products. Provides one-on-one SMP data reporting system technical assistance.
  • Shirley Merner: NEI3A Consumer Protection Division Director. (The SMP Resource Center, SHIP TA Center, and the Iowa SMP are housed in the NEI3A Consumer Protection Division.) Hosts the monthly SMP networking mentor calls; promotes national SMP visibility and exhibits at national conferences; manages Center’s coordinated efforts with ACL.
  • Maureen Patterson: SMP Resource Center Media Manager. Manages the Center website, including the SMP Resource Library; edits Center publications; produces a quarterly newsletter (The Sentinel), a bimonthly newsletter (SMP News), and the monthly What’s New at www.smpresource.org; connects national media with SMP contacts.
  • Molly Wells: SMP Resource Center Program Coordinator. Creates and sends weekly SMP web event calendar and answers web event questions; assists with webinar production; assists in developing and updating training manuals, kits, self-paced training, and other resources; coordinates SMP Unique IDs with 1-800-Medicare; helps maintain SMP contact lists.