If you lost your card and do not think it was stolen, call 1-800-Medicare (1-800-633-4227) to have a replacement mailed. If you have access to a computer and printer, you can go to www.Medicare.gov and create an account to print a copy of your card yourself.
If you think there is a chance your card was stolen or someone might find it, contact your local SMP (Senior Medicare Patrol).
Medicare can answer questions about coverage, claims on your Medicare statements, or your medical records. They can also replace your Medicare card if yours is lost.
The SHIP (State Health Insurance Assistance Program) can answer Medicare questions about coverage, assist with an appeal (requesting a service or product be covered after it was denied), and help compare plans.
It’s best to be cautious when someone calls you asking for or wanting to verify your personal information. Legitimate places like Medicare or the Social Security Administration already have your information so they would not need to ask for it. Another thing to note is that government places like Medicare or Social Security will mail you information rather than call you for information.
Listen for these red flags and hang up if you hear one:
Act quickly to report identity theft and get a recovery plan. The Federal Trade Commission (FTC) has a special website to help.
www.identitytheft.gov or 1-877-438-4338
To learn who to contact based on your unique situation, visit Medicare’s website.
The State Health Insurance Assistance Program (SHIP) helps with Medicare questions and can also help you sign up for Medicare and choose which plan(s) are best for you.
Contact the SMP (Senior Medicare Patrol) to report it.
Call 1-877-808-2468, or use the state locator to find your local SMP.
Report it! See the Report Fraud page of this website.
Contact your state’s Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO). QIOs investigate these complaints, gather facts from all parties involved, and recommend action to help providers and suppliers improve quality of care.
Protect Yourself and Your Loved Ones from Medicare Fraud