Social Media Comment Policy

Social Media Comment Policy

Social Media Comment Policy

We at the Senior Medicare Patrol (SMP) National Resource Center do our best to ensure postings on our social media pages align with our mission. The mission of the Senior Medicare Patrol is to empower and assist Medicare beneficiaries, their families, and caregivers to protect, detect, and report health care fraud, errors, and abuse. 


We are not investigators. We provide information to Medicare beneficiaries, answer questions, and assist with referrals to the Centers for Medicare & Medicaid Services (CMS) and law enforcement as needed. We cannot provide any information on the beneficiaries we serve or specific details on issues that have come to our attention.

 

We expect that users do not post content that falls into the following groups and reserve the right to remove postings that:

  • Are abusive, discriminatory, defamatory, or obscene
  • Contain blatantly partisan political views
  • Are fraudulent, deceptive, or misleading
  • Violate another’s intellectual property rights
  • Violate any law or regulation
  • Compromise the safety or security of the public or public systems, name companies or Medicare beneficiaries, or disclose any personal health information.

To maintain a respectful dialogue, the SMP National Resource Center has developed the following comment policy:

  • All viewpoints are welcome, but comments should remain relevant to this page and the Administration for Community Living’s associated websites.
  • Personal attacks, profanity, and aggressive behavior are prohibited.
  • Posts aggressively promoting services or products are prohibited.
  • Spreading misleading or false information is prohibited.
  • Repeated posting of identical or very similar content in a counterproductive manner is not permitted. 
  • Comments will be removed if they contain blatantly partisan political views; explicit commercial endorsements; or discriminatory, racist, offensive, obscene, inflammatory, unlawful, or otherwise objectionable statements, language, or content.
  • Comments will also be removed if they name companies or Medicare beneficiaries or disclose any personal health information.
  • Comments, including those with attachments, that violate copyright will be removed


We retain the discretion to determine which comments violate our comment policy. We also reserve the right to remove and/or not allow comments to get posted. The views expressed within posted comments do not necessarily reflect those of the U.S. Department of Health and Human Services or the federal government.


We recognize that the web is a 24/7 medium, and your comments are welcome at any time. However, given the need to manage national resources, moderating and posting comments should only be expected to occur during regular business hours.


This SMP National Resource Center’s social media presence is supported in part by a grant (No. 90MPRC0002) from the Administration for Community Living (ACL), U.S. Department of Health and Human Services (DHHS). Grantees carrying out projects under government sponsorship are encouraged to express their findings and conclusions freely. Therefore, points of view or opinions do not necessarily represent official ACL or DHHS policy.


The views, opinions, depicted results, and experiences expressed within user-submitted-comments are solely those of the author. They do not necessarily reflect those of the SMP National Resource Center, the grantor (U.S. Department of Health and Human Services, Administration for Community Living), or the federal government.


We do not edit user comments for accuracy; however, we may report or remove content or commentary containing spam, aggressive promotions, profanity, or otherwise objectionable or prohibited material subject to the various social media platforms Code of Conduct and Terms of Use.


For questions or more information, call the SMP National Resource Center at 877-808-2468 or email info@smpresource.org.

 
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