Contact Center Staff

Contact Center Staff

Nationwide Toll-free Number: 877-808-2468 Hours: Monday through Friday, 9:00 a.m. – 5:30 p.m. Eastern Time Email: info@smpresource.org We will return calls and emails in a timely fashion – no later than 2 business days.

Street Address

SMP National Resource Center, Northeast Iowa Area Agency on Aging, 3840 W. 9th St., Waterloo, Iowa 50702

Mailing Address

SMP National Resource Center, Northeast Iowa Area Agency on Aging, P.O. Box 388, Waterloo, Iowa 50704-0388

Resource Center Staff

  • Abby Batterson: SMP Resource Center SMP Interactive Media Manager. Manages, maintains, and develops resources for social media; coordinates, creates, and/or reviews the development of national videos, media tutorials, and micro-learning materials; manages the national mobile application and coordinates/updates content; manages website oversight and updates; develops media kits.     
  • Ashley Leistikow: SMP Resource Center Program Coordinator. Manages SMP Resource Library users, resources, and SMP contact lists; answers Center toll-free number and emails sent to the national info@smpresource.org; distributes SMP resources; tracks and manages Center and grant reporting information.
  • Heather Flory: SMP Resource Center Training Manager. Coordinates and hosts Center-sponsored web events; coordinates development and updates of volunteer training manuals, kits, self-paced training, and other resources; implements training for the SMP data reporting system and other national initiatives; answers training questions.
  • Maureen Patterson: SMP Resource Center Editorial Manager. Manages all editing and review efforts of publications, resources, and all Center content; creates and edits news on Center platforms; maintains partnerships with outside contributors and contributes articles on timely topics to their publications. 
  • Nicole Liebau: SMP Resource Center Director. Manages the Center’s coordinated efforts with the Administration for Community Living; promotes national SMP visibility and exhibits at national conferences; provides technical assistance in developing written materials, webinars, and other Center products; manages the new director mentor program; coordinates the SMP Monthly Networking Calls; provides one-on-one assistance with conflicts of interest and responds to emails sent to OHICresourceCenters@nei3a.org.
  • Sara Lauer: SMP Resource Center Systems Manager. Provides one-on-one assistance with the SMP data reporting system and responds to emails sent to SIRS@smpresource.org; answers questions about SMP performance measures and complex interactions; responds to emails sent to vrpm@smpresource.org; provides one-on-one assistance with TRAX: Training Tracker and responds to emails sent to TRAX@smpresource.org; assists in developing and updating training manuals, kits, self-paced training, and other resources. 
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