A Success Story: Reaching the Non-English Speaking Community of Chicago
Sandy Leith, IL SHIP; Grace Nawakowski, CLESE; Eliza Chan, Chinese American Service League; and Jason Echols, IL SMP – Presentation
Building Hospice Complex Interaction Cases
Sandy Morales, CA SMP and Mike Klug, SMP Resource Center - Presentation
CMS Programs Targeting Beneficiaries with Low Income or Otherwise Dually Eligible
Kell Dixon, Humana LI NET and Julie Jones, CMS Medicare-Medicaid Coordination Office - Presentation
Deep Dive: A Case Study Group Analysis
Casey Schwarz, Esq. and Emily Whicheloe, Medicare Rights Center - Presentation
Grants Just Want to Have Funds, But Monitoring Counts
Charlene Allen, ACL; Nancy Moore, IN SMP; Tari Muñiz, MI DHHS Aging; and Jo Murphy, MI MMAP - Presentation 1, Presentation 2
Grants Management and Amendments
Barbara McCoy, Phil McKoy, and Sara Vogler, ACL - Presentation
KEPRO - Beneficiary and Family Centered Care Quality Improvement Organization (QIO)
Lucia Shah, KEPRO - Presentation
Introduction to STARS Reports
Leslie Green, ACL; Ginny Paulson, and Dennis Smithe , SHIP Resource Center - Presentation
Medicare Training: Building Partnerships and Advanced Skills
David Lecik, IL SHIP/MIPPA; Gloria Rhode, ME SMP; and Anne Smith, ME Legal Services for the Elderly - Presentation 1, Presentation 2, Presentation 3, Presentation 4, Presentation 5, Presentation 6, Presentation 7, Presentation 8
Native American Outreach: What’s Behind the Resistance
Ray Walker, OK SHIP Director and Lacey Boven, ACL - Presentation
Practical Tips to Assist Beneficiaries Determine How to Choose Between Traditional Medicare and Medicare Advantage
Judith Stein and Kathleen Holt, Center for Medicare Advocacy - Presentation 1, Presentation 2
SIRS and STARS: Now what?
Rebecca Kinney and Stacey Platte, ACL; Ginny Paulson, SHIP TA Center; Heather Flory, SMP Resource Center - Presentation
SMP Casework Trends, Tips, and Tricks
Barbara McCoy and Sara Vogler, ACL - Presentation
Volunteer Risk and Program Management: Exciting ideas
Michelle Boudreau, RI SHIP/SMP and Rebecca Hayward, OH SHIP - Presentation
When is Enough, Enough: How to Tell Whether Your VHOs have Implemented VRPM
Steve McCurley, Consultant, SHIP and SMP Centers - Presentation