SMP National Resource Center

November 11, 2021

Sandy Morales from the California Senior Medicare Patrol explained that a misleading TV commercial enticed seniors with new benefits that include dental, vision, transportation, and even Social Security money; however, beneficiaries who called for information were “erroneously enrolled into a plan that they never gave permission to enroll into.”

In other states, one beneficiary felt threatened from a caller who wanted his Medicare number and another hung up, stating that they were not Medicare. The national SMP program has sent 74% more cases in the first nine months of 2021 for further investigation compared with all of 2020. It is anticipated that complaints will continue to increase throughout the Medicare Open Enrollment Period. Read a story from The Washington Post.

 

 

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SMP National Resource Center